Yes, We have an elevator providing access to all floors and a ramp at the entrance. We also have suites with bathrooms which are designated as wheelchair friendly. (Request Retreat Suite Mariano)
Everything you need to know for your stay in Palma
Yes, We have an elevator providing access to all floors and a ramp at the entrance. We also have suites with bathrooms which are designated as wheelchair friendly. (Request Retreat Suite Mariano)
Yes, there is an elevator providing access to all floors.
Check-in is from 3:00 PM
We are pleased to offer complimentary early check-in whenever possible.
However, this is strictly subject to availability based on the departure of the previous guests and usually cannot be confirmed until the morning of your arrival.
If you are arriving on an overnight flight and would like a guaranteed early check-in we maybe able to block the night before at a discount – let us know if you would like to a price for this ?
Should you arrive before your suite is prepared, you are most welcome. We are happy to store your luggage 9:00 AM on your arrival day. Please join us in the Speak Easy bar for a complimentary welcome tea or coffee. You can also join us for breakfast on the day of arrival from 25€ per person.
Yes, we provide complimentary and secure luggage storage for guests arriving early
You may check in anytime from 3 PM until 11 PM with our team. Later arrivals can self checkin and we will complete the registration formalities and passport scan the following morning after breakfast. Your Guest Pass with a QR and Personal code which are unique to your stay are sent a few days before arrival by email and also again by SMS / Whatsapp the day before as a reminder.
The Spanish government requires all guests to provide their passport or ID card to be scanned. If you haven’t already completed our online checkin prior to arrival, you will need to do that too, including a credit card.
We offer a convenient self-check-in process for late arrivals. Your Guest Pass grants you keyless access to both the main entrance and your suite, ensuring a smooth arrival at any hour. The Pass is shared by email the week before arrival and reminded on SMS / Whatsapp again 24 hours before you come.
Our Front of House team are available to assist you from 8:00 AM until 11:00 PM daily. We are available 24 hours by phone and though chat platforms.
Yes – all our guests enjoy daily breakfast after each night of their stay including on the day of departure, included in their daily rate.
Yes – we would be happy to add breakfast to your stay on the morning of your arrival. Will be charged at 25€ per person to your account.
Our daily breakfast is served from 8:00 AM to 10:30 AM
Breakfast will be served in the Tasting Room which is on level -1
Our legendary Mallorcan breakfast includes 4 courses, fresh juice, barista coffee, fruit, pastries, hams and cheeses as well as daily changing hot plates made to order, prepared by our chef.
Yes, we are happy to cater to special dietary needs. Please inform us of your requirements via our online pre-arrival form or upon check-in so we can prepare accordingly.
Yes, we offer a “Breakfast to go” option for guests who have an early departure or tour. Please arrange this with our Front of House team the day before 10 pm.
Check-out is at 10:30 AM
We always offer late check-out whenever possible, subject to availability based on the arrival of incoming guests for an hour or so. If a later checkout is required this is sometimes possible at a cost, please check with our team.
For guests who wish to guarantee the use of their suite until they depart, we offer the option to book the night following your departure at a discounted rate. This blocks the room from other reservations and allows you to stay as late as you need. Please contact us to check availability and pricing for this service.
Absolutely. On your day of departure, your personal access code for luggage store door remains active until 7:00 PM. You are welcome to store your luggage with us and continue to enjoy our communal facilities.
Nothing – we dont have a formal checkout process here at Casa Roca, please just leave under your own steam and we will send your final account by email within 24 hours usually to the email address on your booking.
Yes, you can order from our tapas menu to be delivered to your suite. Expect fresh seasonal mallorca tapas and comfort fare. Check our menu and order from our online Guest Guide
Our room service and tapas menu are available from 11:00 until 22:00 daily
Yes, you are welcome to enjoy drinks and items from our tapas menu on the rooftop terracy at any time during its opening hours. Just order them from the team or via the guest portal
The SpeakEasy is open from 08:30 until 22:30 daily. Our guest wine machine available 24 hours a day in the private lobby area
Our bar features a curated selection of beverages, including more than 40+ wines from Mallorca by the glass & mainland Spain, as well as Mallorcan Gin and Vermouth to name but a few
For wine lovers, Casa Roca is heaven – our speakeasy features a huge wine list and by the glass tasting using your Guest Pass that will automatically charge any consuption to your room. There is also an exclusive guest wine machine with premium vintages available in our private guest lobby when the SpeakEasy is closed.
Use your Guesat Pass to acecss the machine and charge any consumption after your “tasting” welcome drink which is available on your day of arrival until midnight, one per adult. Additional consumption and larger pour sizes will be automatically charged to your hotel account.
We take severe allergies very seriously. When notified in advance, our chef will take all necessary precautions, including using separate utensils, cutting boards, and cooking stations, to minimize the risk of cross-contamination and ensure a safe environment for you. Please make sure you tell us about your allergies on the online checkin form and also remind your server each time you sit down at the table to ensure we meet your needs.
We provide gluten free bread at breakfast and use toaster bags to ensure that no contamination can take place during the toasting process. please be sure to note your food allergy in the appropriate field on the online checkin form and remind your server each day at breakfast when you arrive
Yes, we offer laundry service, guests can leave bags in room, or inform Front of House team before 12:00 in order to proceed with your request. Laundry is usually returned the same day if collected / delivered before 10am.
Palma de Mallorca airport is approximately a 20-minute drive from the hotel. We can provide a transfer service which you can add to your booking via our online checkin page. There are also taxi option from the airport and bus A1 till stop 452 – Gabriel Alomar.
Yes, we can arrange a private airport transfer for you. You can book it online via our checkin page or via our team. The chauffeur will meet you at arrivals holding a sign with your name.
Yes, we offer secure, covered garage parking for our guests. The cost is from 24€ per night depending upon the booking flexibility you choose. As spaces are limited, we recommend reserving a spot in advance.
The most convenient and cost-effective way to use Palma’s public transport is usings your visa or mastercard debit/ credit card.
Yes, Palma is a very compact city, and most major attractions in the historic center are easily accessible on foot from the hotel. We do recommend comfortable walking shoes due to the cobbled streets and hills.
Yes, Uber is available in Palma but some do not have access to old town restricted area.
Yes, bike and electric scooter rentals are a popular way to explore the city, and there are numerous rental points available throughout the downtown area. Ask us for recommedations
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